Refund & Cancellation Policy

Last updated: 25 August 2026

Quizpio’s core plugin is free. This policy applies to paid Quizpio plans. Quizpio is operated by Arafat Bin Sultan, a sole proprietor based in Bangladesh.

1. Who you are buying from

Paid Quizpio plans are sold through Polar Software, Inc., our merchant of record. Polar handles the payment, the invoice, and any applicable sales tax or VAT on our behalf. Your card statement will show Polar Software, Inc. rather than Quizpio, so please don’t be alarmed if the name looks unfamiliar — it is us.

After your purchase you get a Polar customer portal, linked from your order confirmation email, where you can view your licence key, manage your subscription, and see your renewal date.

2. 30-day money-back guarantee

If you’re not satisfied with a paid plan, you can request a full refund within 30 days of your purchase. To request one, email [email protected] with your order details, or reply to your order confirmation email. Either way the refund is issued to your original payment method.

An approved refund ends your plan, including its access to updates and support.

3. Cancelling your subscription

Paid plans are annual subscriptions that renew automatically until cancelled. You can cancel auto-renewal at any time from your Polar customer portal, or by emailing [email protected] and asking us to cancel it for you. After you cancel, you keep your plan until the end of the billing period you have already paid for, and you will not be charged again.

4. Renewals

Your renewal date is visible in your Polar customer portal, and you can cancel before it at any time. Renewal charges after the initial 30-day window are generally non-refundable, but if a renewal caught you by surprise, contact us within 14 days of the charge and we’ll review it in good faith.

5. Managing your sites

Your licence covers a set number of sites. You can free up a slot at any time by deactivating a site from the plugin’s License screen, or from your Polar customer portal if you no longer have access to that site. Moving a licence between sites doesn’t cost anything and doesn’t affect your subscription.

6. How refunds are issued

Approved refunds are returned to your original payment method by Polar. Processing times depend on your bank or card provider, and are outside our control.

7. Your statutory rights

This policy is offered in addition to any rights you have as a consumer under the law of the country where you live. Nothing here limits or replaces those rights.

8. Questions

Email [email protected] and we’ll be glad to help.